Our customer satisfaction reports help us identify and deliver better service to our customers. We typically ask five basic questions and score the results on a scale of one to five (for more information about the specific questions and scoring, ask our sales dept). Together with physical inspections, these reports enable us to find trends and potential problems before they become real problems for the customer. We use this information to constantly improve our service delivery systems.

In the survey example below, we found that our technicians, while technically doing a good job, could do even better if they communicated more to the managers of each location. We were able to add a small detail to how we performed our service and our score improved on the next report. The purpose of our quality control systems is to continually improve customer service and to make sure we provide the best possible product for you, the customer.